Data Retention Policy

1. Introduction

This Data Retention Policy outlines the principles and practices followed by https://www.zygrocer.in (hereinafter referred to as “Zygrocer,” “the Company,” “we,” “our,” or “us”) regarding the retention, storage, and deletion of personal and transactional data collected from users.

As an e-commerce platform operating in India, Zygrocer Private Limited is committed to protecting user privacy and complying with applicable laws, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other relevant Indian data protection regulations.

2. Purpose of Data Collection

Data collected by Zygrocer is used for the following purposes:

Processing and fulfilling customer orders and transactions
Providing customer support and responding to inquiries
Improving website functionality and user experience
Complying with legal, tax, and regulatory obligations
Conducting marketing and promotional activities (where consent is provided)
Preventing fraud and ensuring transaction security

3. Types of Data Collected

Zygrocer may collect and retain the following categories of data:

Personal Information: Name, billing and shipping address, email address, phone number
Transactional Data: Order history, payment records, invoices, delivery details
Device and Usage Data: IP address, browser type, operating system, access logs, browsing behavior
Communication Data: Customer support interactions, complaints, feedback, and correspondence

4. Retention Periods

Zygrocer retains personal and transactional data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations.

4.1 Personal Information

Order-related personal data (name, address, contact details): retained for 7 years from the date of transaction completion for legal, tax, warranty, and dispute-resolution purposes
Customer account information: retained for as long as the account remains active or until the user requests account deletion

4.2 Transactional Data

Order records, invoices, and payment-related information are retained for 7 years to comply with Indian tax laws, accounting standards, and regulatory requirements

4.3 Communication Data

Customer support communications, complaints, and feedback are retained for 2 years to address concerns and improve service quality

4.4 Marketing Data

Marketing and promotional data (where user consent has been provided) is retained for 1 year from the last interaction or until the user withdraws consent

4.5 Device and Usage Data

Log files, IP addresses, and browsing data are retained for up to 6 months for security monitoring, troubleshooting, and performance optimization

5. Data Deletion and Anonymization

Upon expiry of the applicable retention period, or upon valid user request, Zygrocer will securely delete or anonymize personal data so that it is no longer identifiable or recoverable.

5.1 User Requests for Data Deletion

Users may request deletion of their personal data by contacting our support team. After verifying the request, we will delete the data unless retention is required under applicable laws or for legitimate business purposes.

6. Legal and Regulatory Compliance

Zygrocer may retain data beyond the standard retention period where required by law or regulatory authorities, including but not limited to:

Tax, accounting, and audit requirements
Fraud detection, investigation, and prevention
Legal proceedings or government directives

7. Data Security

Zygrocer implements industry-standard security measures to safeguard personal and transactional data against unauthorized access, alteration, disclosure, or destruction. These measures include secure servers, encryption, access controls, and periodic security reviews. Data deletion and anonymization are carried out using secure methods to prevent unauthorized recovery.

8. Third-Party Data Sharing and Retention

We may share limited user data with trusted third-party service providers such as payment gateways, logistics partners, analytics providers, and marketing platforms. These parties are contractually obligated to protect the data and retain it only for the duration necessary to provide their services to Zygrocer.

9. Changes to This Policy

Zygrocer Private Limited reserves the right to amend or update this Data Retention Policy at any time. Significant changes will be communicated through the website or via email. Continued use of the website constitutes acceptance of the revised policy.

10. Contact Information

For questions, concerns, or data deletion requests, please contact:

Company Name: Zygrocer Private Limited
Website: https://www.zygrocer.in
Email: zygrocer@gmail.com
Phone: +91-6301 176 162
Address: Plot.No: 101, 5th Floor, Kancha Gachibowli, Serlingampally, Hyderabad, Rangareddy, Telangana – 500019