Shipping Policy
Shipping Policy
This Shipping Policy outlines the shipping terms applicable to customers who make a purchase on https://www.zygrocer.in. If you have any questions regarding shipping or delivery, please contact us using the details provided below.
Customer Support
Phone: +91-6301 176 162
Email: zygrocer@gmail.com
Shipping Options & Delivery Costs
Zygrocer offers multiple shipping options. You will be prompted to select your preferred shipping method during checkout.
Shipping Rates & Delivery Estimates
Shipping charges are calculated based on your order value and selected shipping method and will be clearly displayed at checkout.
| Shipment Method | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| Standard Shipping (Orders above ₹1,500) | 5–7 business days | Free |
| Standard Shipping (Orders below ₹1,499) | 5–7 business days | ₹100 |
| Express Shipping | 1–2 business days | ₹200 |
| Cash on Delivery (COD) Orders | Up to 7 business days | ₹200 |
Order Processing Time
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Orders placed before 2:00 PM (Monday to Friday) are processed and dispatched on the same business day.
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Orders placed after 2:00 PM, on weekends, or on public holidays will be processed and dispatched on the next business day.
Please note that dispatch times are separate from delivery timelines.
Delivery Address & P.O. Boxes
Kindly ensure that your delivery address is accurate at the time of placing the order.
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Delivery addresses cannot be modified once the order is confirmed.
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Zygrocer does not deliver to P.O. Box addresses.
International Orders
International shipments may be subject to customs duties, import taxes, or other fees as determined by the destination country’s regulations.
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These charges are not included in the product or shipping price.
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Any such fees must be borne entirely by the customer.
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Zygrocer is unable to estimate or cover international customs charges. We recommend checking with your local customs authority prior to placing an order.
Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email containing your tracking number and carrier details.
You can track your shipment directly through the courier partner’s website using the provided tracking information.
Returns, Refunds, and Exchanges
Customer satisfaction is important to us.
For information regarding returns, refunds, or exchanges, please refer to our Return & Refund Policy, which outlines eligibility, timelines, and procedures.