Refund Policy

Returns & Refunds Policy

At Zygrocer, we strive to provide a smooth and reliable shopping experience. If you are not fully satisfied with your purchase, please review our Returns & Refunds Policy outlined below.

1. Eligibility for Returns

  • Products must be returned within 7 days from the date of delivery.

  • Items must be unused, unworn, unwashed, and in their original condition, including all tags, labels, and original packaging.

  • Products purchased during clearance sales, promotional events, or those explicitly marked as non-returnable are not eligible for returns.

  • Customized, personalized, or altered products are strictly non-returnable.

2. How to Initiate a Return

To initiate a return request, please contact our customer support team with the following details:

Email: zygrocer@gmail.com
Phone: +91-6301 176 162

Please include:

  • Order ID

  • Reason for return

  • Supporting details, such as images or videos (mandatory for damaged or defective items)

Once your request is reviewed and approved, you will receive instructions on how to ship the product back to us.

3. Refund Process

  • After the returned item is received and inspected, you will be notified regarding the approval or rejection of your refund.

  • If approved, the refund will be processed to your original payment method within 7–10 business days.

  • For Cash on Delivery (COD) orders, customers will be required to share valid bank account details to facilitate the refund.

  • Shipping charges are non-refundable, except in cases where the product received was defective, damaged, or incorrect.

4. Exchanges

  • Zygrocer does not offer direct exchanges at this time.

  • If you wish to replace a product, please initiate a return (subject to eligibility) and place a new order for the desired item.

5. Damaged or Defective Products

  • If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

  • Clear images or videos of the issue must be shared for verification.

  • Upon successful validation, Zygrocer will arrange a replacement or refund at no additional cost.

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products marked as “Final Sale” or “Non-Returnable” on the product page

  • Gift cards, vouchers, or promotional/free items

If you have any questions or require clarification regarding this policy, please contact our support team using the details above.

Thank you for shopping with Zygrocer. We appreciate your trust and remain committed to providing a dependable and transparent shopping experience.